Shopify Plugin FAQ

Beginning July 31, 2019, we will be closing our Shopify App and WooCommerce Plugin.

Do you have more details on your app closing?

Beginning July 31, 2019, we will be closing our Shopify App and WooCommerce Plugin. After this date, any remaining orders imported through the app or plugin may not sync. This has not been a decision we’ve made lightly and we apologize for any inconvenience this causes you and your business. If you’re currently using integrations.cgproprints.com to place manual orders, no action is required.

What app or plugin should I use going forward?

We’d be happy to help guide you towards a new fulfillment partner going forward. Please contact us and we’ll work with you and your eCommerce needs.

When/How do I uninstall on Shopify?

Once you’ve transitioned all products to a new fulfillment partner/app, you’re ready to disconnect from Canvas by CG Pro Prints. To do this, follow the steps below.

1. From your Shopify admin, go to Apps.

2. Locate the app you want to uninstall (Canvas by CG Pro Prints), and click the garbage can.

3. Click “Delete.”

Please feel free to contact us with any questions.

How do you charge for orders submitted via Shopify?

How do I manage my shipping costs on Shopify?

We know shipping rates can seem like a daunting task. Weights, destinations, methods, markups – with so many variables, it might seem impossible to get things right. That’s why we offer simple, product-based shipping rates while also letting you choose from a range of methods, all while passing our low costs along to you.

To make the setup process simple for you and ordering easy for your customer, we recommend building the shipping cost into your product pricing. Whether you do this in part or in full, it gives you the flexibility to charge free or flat-rate shipping without worrying about your margins.

See full product shipping table here.

For additional assistance, view Shopify’s tutorial on how to set up shipping rates in your store.

Will my Shopify account receive shipment notifications?

What happens when an order contains both a product fulfilled by CG Pro Prints Integrations and a product fulfilled by another company?

How do I set up my products to be fulfilled by CG Pro Prints?

Where should I upload my print-ready image?

Important Note:

The product price displayed in the app page is the wholesale price that Canvas by CG Pro Prints will charge you for the product. The shipping price listed on the app page is what Canvas by CG Pro Prints will charge you for shipping using your selected method. We recommend that you review your individual product pricing and shipping methods to ensure that you have priced to cover your expenses. You will be charged the pricing shown on this page for each product sold, plus applicable shipping and taxes.